[about us]
Capturing
love, one
pet at a time
We’re pet lovers who turn furry faces into fabulous art! From whiskers to wags, our artists capture every detail in portraits that celebrate your bond. Whether it’s a playful keepsake or a heartfelt tribute, we bring your memories to life—on canvas, mugs, phone cases, and more. One paw-some portrait at a time!
[HOW IT WORKS]
Order in 5 Paws
simple,
speedy,and
totally
paw-some
Getting your custom paw-trait is super easy! Start by choosing your product, then make it uniquely yours with colours, fonts, and your pet’s name. Upload your favourite photo, head to checkout, and our talented artists will get to work creating your one-of-a-kind masterpiece. You’ll receive a preview to approve, and once you’re happy, we’ll deliver the magic straight to your door, or by email if you’ve ordered a digital version!
QUICK GUIDE
Pick Your Product
Canvas, mug, phone case & more!
Make It Yours
Choose coloUrs, fonts & add their name.
Upload a Photo
Snap, click, done!
Checkout
Quick & secure.
Wait for the Magic
Our artists create, you get the paw-trait!
KEEPING IT SIMPLE
Pick. Personalise. Upload. Checkout. We’ll make your pet shine.
Ordering with us is as easy as sit, stay, paw-trait! In just a few clicks you can create a personalised masterpiece that shows off your furry friend’s charm. Our artists capture every wag, whisker, and woof with love and detail, turning your pet into wall-worthy art (or even a mug, phone case, or print!). Whether you’re celebrating your best bud or remembering a beloved companion, we make it simple, fun, and totally paw-some to get artwork you’ll treasure forever
For the best results, be sure to use a clear, high-quality photo with your pet’s face and eyes visible, taken in good lighting
let the tail
wagging magic
begin
[PHOTO guidelines ]
Great photos make paw-some portraits
To create the paw-fect portrait, follow these simple tips: Snap your pet at eye level for the best results, making sure their full head — ears, whiskers, and all — is in the frame. Keep it natural: no filters, please, so we can capture their true colors and charm. Sharp, clear photos work best, so avoid blurry shots and try a still sitting or standing pose. Don’t worry about using a professional camera — a good phone photo is perfect! Follow these tips, and we’ll turn your snapshot into a masterpiece you’ll love
PAWFECTION
Snap the Paw-fect Photo!
EYE-LEVEL SHOTS WORK BEST
FULL HEAD IN FRAME — NO CROPPED EARS OR WHISKERS
NATURAL COLOURS, NO FILTERS
SHARP & CLEAR, AVOID BLURRY PICS
STILL & STEADY — SITTING OR STANDING POSES
PHONE PHOTOS WORK PERFECTLY!
PAWS RIGHT THERE
Photos We Can’t Use
BLURRY OR LOW-RESOLUTION SHOTS
CROPPED HEADS, EARS, OR WHISKERS
HEAVY FILTERS OR UNNATURAL COLORS
PETS IN MOTION OR OUT OF FOCUS
DARK OR POORLY LIT PHOTOS
[PAWFECT PORTRAITS]
Inspiring portraits, tail-wagging results.
GOT QUESTIONS?
WE'RE ANSWERABLE!
OUR UK-BASED CUSTOMER SERVICE TEAM IS AVAILABLE FROM 9:00 AM TO 5:00 PM GMT. WE AIM TO RESPOND TO ALL EMAIL INQUIRIES WITHIN 48 HOURS.
ABSOLUTELY! OUR DESIGNS ARE MADE FOR A FULL-ON PET PARTY. IMAGINE PAWS, TAILS, AND WHISKERS ALL COMING TOGETHER IN ONE BEAUTIFULLY STYLED PORTRAIT.
YES, WE DO! WE’RE THRILLED TO DELIVER WORLDWIDE, ENSURING YOUR ORDER REACHES YOU NO MATTER WHERE YOU ARE.
ABSOLUTELY! WE’VE PUT TOGETHER A HANDY PHOTO GUIDE TO HELP YOU CHOOSE THE PERFECT PICTURE FOR OUR DESIGNS. STILL UNSURE? NO PROBLEM—JUST SEND YOUR PHOTOS THROUGH OUR CONTACT FORM, AND OUR TEAM WILL REVIEW THEM AND LET YOU KNOW IF THEY’RE PORTRAIT-READY OR IF WE’LL NEED A CLEARER SHOT.
ABSOLUTELY! YOU’LL RECEIVE A PREVIEW OF YOUR PORTRAIT, AND WE INCLUDE UP TO 3 FREE REVISIONS TO MAKE SURE EVERYTHING LOOKS JUST RIGHT. ONCE YOU’RE HAPPY, WE’LL GET IT PRINTED AND ON ITS WAY TO YOU.
ABSOLUTELY! FROM CATS AND DOGS TO PARROTS, PONIES, OR EVEN YOUR PET SNAIL, WE WELCOME ALL CREATURES GREAT AND SMALL. FANCY SOMETHING A LITTLE WILDER? WE’VE CREATED PORTRAITS OF EVERYTHING FROM SNAKES TO LIZARDS—AND YES, EVEN HUMANS TOO! WHETHER IT’S YOUR BELOVED PET OR A WILD IDEA YOU WANT BROUGHT TO LIFE, WE’RE HERE TO TURN IT INTO A MASTERPIECE. IN OUR STUDIO, THE ONLY LIMIT IS YOUR IMAGINATION.
AT PAINT AND TAIL, WE WANT YOU TO ABSOLUTELY LOVE YOUR CUSTOM ARTWORK. OUR POLICY IS DESIGNED TO BE FAIR TO BOTH OUR CUSTOMERS AND THE TALENTED ARTISTS WHO BRING YOUR PORTRAITS TO LIFE.
CHANGE OF MIND POLICY
WITHIN 4 HOURS OF ORDERING CHANGED YOUR MIND? EMAIL US AT HELLO@PAINTANDTAIL.COM WITHIN 4 HOURS OF PLACING YOUR ORDER, AND WE’LL ISSUE A FULL REFUND—NO QUESTIONS ASKED. (PLEASE NOTE: CANCELLATIONS OR CHANGES MADE VIA SOCIAL MEDIA, WHATSAPP, WEBSITE CHAT, OR OTHER METHODS WILL NOT QUALIFY FOR REFUNDS.)
AFTER 4 HOURS, BEFORE ARTWORK CREATION BEGINS YOU’LL RECEIVE STORE CREDIT FOR THE FULL VALUE OF YOUR ORDER.
AFTER ARTWORK CREATION HAS BEGUN YOU’LL RECEIVE STORE CREDIT MINUS 20% OF YOUR ORDER VALUE TO HELP COVER THE TIME AND EFFORT ALREADY INVESTED BY OUR ARTISTS. BECAUSE OUR ARTISTS OFTEN BEGIN WORK SHORTLY AFTER YOUR ORDER IS PLACED, PLEASE GET IN TOUCH AS SOON AS POSSIBLE IF YOU NEED TO CANCEL OR MAKE CHANGES.
NOT HAPPY WITH YOUR ARTWORK? LET’S FIX IT!
3 FREE REVISIONS – WE’LL FINE-TUNE YOUR ARTWORK UP TO 3 TIMES TO MAKE SURE IT’S JUST RIGHT.
STILL NOT SATISFIED? YOU’LL BE ELIGIBLE FOR STORE CREDIT MINUS 20% OF YOUR ORDER VALUE, WHICH YOU CAN USE TOWARD A FUTURE DESIGN.
PLEASE NOTE: FULLY CUSTOM DESIGNS ARE NON-REFUNDABLE, BUT WE’LL WORK WITH YOU TO ADJUST THEM AS MUCH AS POSSIBLE.
AFTER ARTWORK APPROVAL ONCE YOU’VE APPROVED YOUR ARTWORK (OR IF IT IS AUTO-APPROVED AFTER THE RESPONSE DEADLINE), IT MOVES INTO PRODUCTION. AT THIS STAGE, NO CHANGES OR CANCELLATIONS CAN BE MADE, AND THE ORDER BECOMES NON-REFUNDABLE.
DAMAGED OR FAULTY PRODUCTS – WE’VE GOT YOU COVERED! IF YOUR ORDER ARRIVES DAMAGED OR DEFECTIVE:
CONTACT US WITHIN 30 DAYS OF RECEIPT AT HELLO@PAINTANDTAIL.COM.
PROVIDE CLEAR PHOTOS OF THE DAMAGED OR FAULTY ITEM.
WE’LL SEND YOU A REPLACEMENT FREE OF CHARGE AS QUICKLY AS POSSIBLE.
AT PAINT AND TAIL, YOUR SATISFACTION MATTERS MOST. IF SOMETHING ISN’T RIGHT, WE’LL DO OUR BEST TO MAKE IT RIGHT.
[SOCIAL MEDIA]
STAY TUNNED*
TRACK US ON
INSTA
Snap it, share it, tag it! Show off your paw-traits and Paint and Tail goodies by tagging
@paintandtail
on Instagram. Follow us to stay up to date and you might just see yourself featured on our profile. Stay tuned — the paw-some never stops!
ENJOY 15% OFF YOUR FIRST ORDER
FOR A LIMITED TIME, USE THE DISCOUNT CODE BELOW AT CHECKOUT ON YOUR FIRST ORDER
PETLOVE15
SHOP NOW