Shipping policy

At Paint&Tail, we ensure your personalised pet portraits are created with love and attention to detail. Please review our production and shipping times to receive your cherished artwork promptly.

Production and Processing:
Each order is crafted from scratch to capture your pet's unique essence. Drawing times typically range from 2-3 working days, but during busy periods, they may extend to 3-5 working days, depending on complexity and order volume. We always send a preview via email and request your approval before printing. If a printed portrait is not approved within 3 working days, it will be printed and shipped.

Estimated Production Times:

  • Posters: 24 - 48 hours. Shipped from the UK, US, & Australia.
  • Mugs: 24 - 48 hours. Shipped from the UK, US, & Australia.
  • Phone Cases: 24 - 48 hours. Shipped from the UK, Australia, Latvia, USA.

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Holiday Closures:
To provide our team with well-deserved holiday breaks, we will be closed on the following dates:

  • December 24
  • December 26
  • December 27
  • January 1
  • January 2
  • January 3
     

Shipping and Transit Times:
We strive to deliver your artwork promptly. Estimated transit times for various regions are as follows:

  • UK: Royal Mail Second Class: 3-5 working days
  • USA: UPS Shipping: 3-5 working days
  • CA, AUS, NZ:** 5-7 working days
  • Europe:** 5-10 working days

Please note that these times are approximate, and occasional delays may occur due to varying conditions.

Christmas Delivery:
During the festive season, demand for our pet portraits surges. We kindly request you place your orders well in advance to ensure timely delivery. Review Royal Mail's cut-off dates as well. Each portrait is handcrafted with meticulous care, so we cannot expedite orders.

If placing orders during peak season, consider upgrading to first class or opting for our convenient e-gift cards. Rest assured we work diligently to dispatch all orders promptly to ensure you receive your portraits in time for Christmas.

We genuinely appreciate your support and wish everyone a joyful holiday season. Thank you for trusting Paint and Tail to capture the heart and soul of your beloved pets.

IMPORTANT:
To prevent damage, orders of multiple items from different categories may arrive in separate packages. While shipped together, they could reach you at different times. Your satisfaction is our priority!